These Terms and Conditions govern your use of the w500 platform — including account registration, deposits, withdrawals, betting, casino games, eBingo, online poker, and any promotional offers. By registering and using w500, you confirm that you have read, understood, and agreed to these terms in full. Please read them carefully before using the platform.
You must be at least 21 years old to register and use w500. One account per person is allowed. Multiple accounts for the same individual are not permitted and may result in suspension of all associated accounts and forfeiture of balances.
All transactions are processed in Philippine Peso (PHP). Deposits fund your account for gaming purposes only. Withdrawals require identity verification (KYC) to be completed before any funds are released to your registered payment method.
All bets and games on w500 are subject to the specific rules of each product — sports betting, live casino, slots, eBingo, and online poker each have their own operating conditions. Bets once confirmed cannot be cancelled or amended unless the specific game rules provide otherwise.
Promotional offers on w500 are subject to individual terms announced at the time of each promotion. Bonus funds are separate from real-money balances and carry their own usage conditions. Attempting to abuse promotional offers may result in account review.
You are responsible for keeping your w500 login credentials confidential. Any activity that occurs under your account is considered to be authorised by you. Report suspected unauthorised access to support immediately. w500 uses SSL encryption and OTP verification to protect accounts.
w500 is committed to responsible gaming. The platform provides tools to help players manage their gaming activity. If you feel that your gaming behaviour is becoming difficult to control, please review our Responsible Gaming page for guidance and self-management options.
Important: These Terms and Conditions constitute a legally binding agreement between you and w500. If you do not agree with any part of these terms, you must not register or continue to use the platform. Your continued use of w500 following any update to these terms constitutes acceptance of the revised terms.
By accessing w500 and completing the registration process, you confirm that you have read and agree to be bound by these Terms and Conditions, the Privacy Policy, and any additional rules applicable to specific games or promotions on the platform. These terms apply to all use of w500, including via the website and the w500 mobile app.
If you are accessing w500 on behalf of another person, you represent that you have the authority to bind that person to these terms. If you do not have that authority, do not proceed with registration.
You must be at least 21 years of age to register and use w500. By registering, you confirm that you meet this age requirement. w500 reserves the right to request documentation verifying your age at any time. Accounts found to belong to individuals under 21 years old will be closed immediately and any remaining balance may be forfeited.
w500 is operated for players based in the Philippines. By registering, you confirm that you are accessing the platform from the Philippines and that your use of the platform is lawful in your jurisdiction.
Each person is permitted to hold only one registered account on w500. Multiple accounts associated with the same person — whether under the same name, address, payment method, device, or IP address — are not permitted. If duplicate accounts are identified, w500 may suspend all associated accounts and review any balances or pending transactions.
You must provide accurate, complete, and current information during registration. This includes your full legal name, date of birth, Philippine address, and a valid mobile number. Providing false information is grounds for immediate account closure.
Your w500 account is personal to you. You are solely responsible for all activity that occurs under your account. Do not share your username, password, or OTP codes with any other person. w500 will treat all actions taken through your account as authorised by you unless you have reported a security issue in advance.
If you suspect that your account has been accessed by someone else, contact w500 support immediately. You should also update your password as soon as possible. w500 cannot be held responsible for losses resulting from unauthorised access where you have not taken reasonable steps to secure your account credentials.
Account credentials — including your registered email and mobile number — must remain current. Outdated contact information may delay account verification, withdrawals, or important security communications.
All deposits into your w500 account are processed in Philippine Peso (PHP). w500 supports a range of local payment channels, including GCash, Maya, InstaPay, and PESONet bank transfers. The specific payment options available to you will be shown in your account at the time of deposit.
Deposits are intended solely for the purpose of funding your gaming activity on w500. You must only deposit funds that you own and that are from a legitimate source. Depositing funds on behalf of another person, or using funds from an unverified or third-party source, is not permitted.
w500 does not accept deposits via credit card or cryptocurrency. Attempts to use unsupported payment methods will not be processed and may trigger an account review.
Note on minimum deposits: Minimum deposit amounts vary by payment channel and may be updated from time to time. The current minimums are displayed during the deposit process in your account. Visit the Deposit page for more details.
Withdrawals from your w500 account are processed in Philippine Peso (PHP) to a payment method registered under your name. Before your first withdrawal can be processed, you must complete the KYC (Know Your Customer) identity verification process. This involves submitting a valid government-issued ID and may include additional verification steps.
Withdrawal requests are subject to internal processing by w500 before being sent to your payment provider. Processing times vary by payment channel and by your VIP tier — members at Gold and Diamond tier in the w500 VIP program benefit from priority processing. Once released by w500, the time for funds to appear in your GCash, Maya, or bank account depends on the payment provider.
The w500 platform offers sports betting, live casino, slots, eBingo, and online poker. Each product category operates under its own set of rules, which are displayed within the relevant section of the platform. These Terms and Conditions apply across all products, and product-specific rules apply in addition to these general terms.
Sports betting on w500 covers markets including PBA, NBA, boxing, volleyball, esports, and football. Pre-match and live in-play betting are available for supported events. Odds are subject to change up until the time a bet is confirmed. Once a bet is accepted and confirmed, it cannot be cancelled by the player. Settlement of bets follows the official result of the relevant competition or governing body.
Live casino games and slots operate using certified random number generation and live dealer systems provided by w500's game suppliers. Return-to-player rates and game mechanics are governed by the respective game providers. w500 does not guarantee any specific outcome for any game session.
eBingo draws and online poker games are governed by rules specific to those formats, which are displayed within the game interface. In cases of technical error or system failure during a game, w500's decision on the outcome is final, subject to the general review process outlined in these terms.
In the event of a technical failure that affects the outcome of a bet or game, w500 will review the incident and apply a resolution consistent with the available data at the time of the failure. Bets or games that cannot be verified due to system issues may be voided and stakes returned, at w500's discretion.
w500 offers promotional bonuses and incentives to eligible players from time to time. The specific terms of each promotion — including any wagering requirements, eligible games, time limits, and maximum withdrawal conditions — are published alongside each offer and form part of these Terms and Conditions for the duration of that promotion.
General rules that apply to all promotions on w500:
w500 does not guarantee any specific bonus amount, percentage, or cashback rate outside of what is explicitly stated in individual promotion announcements. General references to the availability of promotions on this page are not offers.
The following conduct is strictly prohibited on w500. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:
w500 reserves the right to suspend or close any account at any time, with or without prior notice, where there is reason to believe that the account holder has violated these Terms and Conditions, where required for security or fraud prevention purposes, or where required by applicable law or regulation.
If your account is suspended pending investigation, w500 will communicate with you through your registered contact details. During a suspension, access to funds in the account may be restricted until the review is completed. Where a breach is confirmed, w500 may apply remedies including forfeiture of funds derived from the prohibited activity.
You may also request the closure of your own account at any time by contacting w500 support. Voluntary account closure requests will be processed after any pending transactions are resolved. Any remaining real-money balance will be returned to your registered payment method following successful identity verification.
w500 provides the platform on an "as is" basis. While w500 takes reasonable steps to ensure the platform operates reliably and securely, it does not guarantee that the platform will be free from interruptions, errors, or unavailability at all times.
To the extent permitted by applicable law, w500's liability to you in connection with your use of the platform is limited to the actual balance held in your registered account at the time the relevant issue occurred. w500 is not liable for any indirect, incidental, or consequential losses, including loss of profits or anticipated winnings.
w500 is not responsible for losses resulting from factors outside its reasonable control, including but not limited to internet connectivity issues on your end, decisions made by payment providers, or force majeure events.
w500 collects and processes personal data in connection with your use of the platform, including information provided during registration, KYC verification, and transaction processing. How w500 handles your personal data — including how it is stored, used, and protected — is set out in the w500 Privacy Policy, which forms part of these Terms and Conditions.
By using w500, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may exercise your data rights by contacting w500 support using the details on this page.
w500 takes responsible gaming seriously. Online gaming is intended to be a form of entertainment. It carries financial risk, and no outcome can be guaranteed. w500 strongly encourages all players to:
Players aged 21 and above only. If you believe your gaming activity has become problematic, tools and guidance are available through the Responsible Gaming section of the platform. You may also request account self-exclusion or cooling-off periods by contacting w500 support directly.
w500 may update these Terms and Conditions from time to time. Changes will be published on this page with the updated date shown at the top. Where changes are material, w500 will make reasonable efforts to notify registered players via their registered email or mobile number. Your continued use of the platform after any update takes effect constitutes your acceptance of the revised terms.
If you do not agree with an update to these terms, you should stop using the platform and contact support to arrange account closure and any eligible balance return.
If you have questions about these Terms and Conditions, or need to raise an issue relating to your account, transactions, or gaming activity, you can reach the w500 support team through the contact details available on the platform. For general queries, the w500 FAQ is also a useful starting point — visit the FAQ page for answers to common questions.
w500 aims to respond to support queries promptly. For account-specific matters, please have your registered details and relevant transaction information available when contacting support.
By registering, you confirm that you are 21 or older, based in the Philippines, and have read and agreed to these Terms and Conditions. Registration is free and takes just a few minutes. Fund your account in Philippine Peso using GCash, Maya, or bank transfer and start exploring the w500 Game Lobby.