w500 Privacy Policy — How We Protect Your Data

1. Introduction

w500 is an online gaming platform serving players in the Philippines. When you register, deposit, play games, place bets, or contact our support team, we necessarily collect and process certain personal information. This Privacy Policy explains those practices in plain language.

We take our responsibilities around personal data seriously. The information we hold is used to run the platform, keep your account secure, process your transactions in Philippine Peso, and comply with applicable requirements. It is not sold, rented, or traded to outside parties for marketing or profiling purposes unrelated to the platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with w500, we collect:

• Your full legal name
• Date of birth (to confirm you are 21 or older)
• Philippine address
• Registered mobile number (used for OTP verification)
• Email address
• Username and password (password is stored in encrypted form )

2.2 Identity Verification (KYC)

Before your first withdrawal can be processed, w500 requires identity verification. During this process, you will be asked to submit a valid government-issued ID — such as a Philippine passport, driver's licence, SSS card, or UMID — and possibly a selfie for verification purposes. These documents are used solely to confirm your identity and are handled by authorised personnel only.

2.3 Transaction and Payment Information

When you make a deposit or request a withdrawal in Philippine Peso, we record transaction details including the amount, payment channel used (such as GCash, Maya, InstaPay, or bank transfer), and timestamps. We do not store full payment account credentials. Payment data is processed through secure channels.

2.4 Device and Usage Data

When you access w500 via web browser or the w500 mobile app, we may automatically collect:

• IP address and approximate location (country/region level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and session duration
• Referring URL if you arrived via a link

This data is used to ensure the platform works correctly on your device, detect unusual access patterns, and improve platform performance. It is not used to build advertising profiles.

2.5 Customer Support Interactions

When you contact w500 support, we retain records of those communications — including the subject matter, timestamps, and any information you share — so that we can resolve your issue and reference it if a follow-up is needed.

3. How We Use Your Information

The personal data w500 collects is used for the following purposes:

We do not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review.

4. Legal Basis for Processing

w500 processes your personal data on the following grounds:

• Contract performance: Processing your account registration, transactions, and gaming activity is necessary to provide the service you signed up for.
• Legal obligation: Identity verification and transaction monitoring are carried out to meet applicable requirements around player identification and financial record-keeping.
• Legitimate interest: Fraud prevention, platform security, and improving service quality are purposes that serve both w500 and its users, balanced against your privacy rights.
• Consent: Where we send you promotional communications, this is done on the basis of your consent at the time of registration or as subsequently updated in your account preferences.

5. Sharing Your Information

w500 does not sell your personal data. We share it only in the circumstances described below:

5.1 Payment Processors

To process PHP deposits and withdrawals via GCash, Maya, InstaPay, PESONet, or bank transfer, we share relevant transaction and identity data with the applicable payment service providers. These providers operate under their own privacy and security policies and are bound by their obligations to handle data appropriately.

5.2 Game and Platform Suppliers

w500 uses third-party game suppliers to power live casino, slots, eBingo, and other game categories. These suppliers may receive anonymised session and gaming data to deliver the game experience. They are not provided with your full registration details unless specifically required for technical reasons, and such sharing is governed by data processing agreements.

5.3 Legal and Regulatory Requirements

If required by applicable law, court order, or a legitimate request from an authorised authority, w500 may be required to disclose certain account or transaction information. We will only do so to the extent required and will make reasonable efforts to notify you unless prohibited from doing so.

5.4 Business Operations

Service providers who assist w500 with IT infrastructure, security monitoring, and customer support tooling may have access to personal data as necessary to provide those services. All such providers are subject to data processing agreements that restrict how they may use the data.

6. Data Retention

w500 retains your personal data for as long as your account remains active and for a reasonable period afterward to handle any unresolved matters, disputes, or legal obligations. Specifically:

• Account registration data is retained for the life of your account and for a period following closure as required by applicable record-keeping practices.
• Transaction records including deposit and withdrawal history in PHP are retained for a minimum period consistent with standard financial record-keeping requirements.
• KYC documents are retained for the period required to meet verification obligations, after which they are deleted or anonymised.
• Customer support records are retained for a reasonable period to allow for follow-up and reference.

When data is no longer required for any of the above purposes, w500 takes steps to securely delete or anonymise it.

7. Security Measures

w500 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Encrypted storage for passwords and sensitive account credentials.
• OTP-based two-factor verification for login and sensitive account actions.
• Access controls that restrict internal access to personal data to authorised personnel with a legitimate need.
• Regular security monitoring for unusual activity patterns.

While w500 takes these precautions seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure — do not share your login credentials or OTP codes with anyone, and contact w500 support immediately if you suspect unauthorised access to your account.

8. Cookies and Tracking

w500 uses cookies and similar technologies when you access the platform via web browser or mobile app. These serve several functions:

8.1 Essential Cookies

These are required for the platform to function. They maintain your login session, remember your language and display preferences, and enable core features such as the game lobby and deposit flow. The platform cannot operate correctly without them.

8.2 Analytics Cookies

w500 uses anonymised analytics data to understand how players interact with the platform — which sections are visited, where users drop off, and how features are being used. This helps improve the platform experience. Analytics data is aggregated and not linked back to individual accounts for marketing purposes.

8.3 Security Cookies

Certain cookies are used to detect and prevent fraudulent access attempts, recognise trusted devices, and support OTP-based verification flows.

You can manage cookies through your browser settings. Disabling essential cookies may affect the functionality of the w500 platform.

9. Your Data Rights

As a user of w500, you have rights over the personal data we hold about you. These include:

• Right of access: You may request a copy of the personal data w500 holds about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you may request that it be corrected. You can update most details directly through your account settings.
• Right to deletion: In certain circumstances, you may request that w500 delete your personal data. This right is subject to any legal or operational obligations that require us to retain certain data.
• Right to restrict processing: You may ask w500 to limit how your data is used in specific circumstances, such as while a dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as for receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact w500 support through the platform. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.

10. Minors and Age Policy

w500 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been registered by someone under the age of 21, that account will be closed and any associated data will be deleted in accordance with this policy. If you believe a minor has registered on w500, please contact support immediately.

11. Changes to This Policy

w500 may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with the updated date shown at the top. Where changes are significant, we will make reasonable efforts to notify registered players via their registered mobile number or email address.

Your continued use of w500 following any update to this Privacy Policy constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to arrange account closure.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the w500 support team through the platform. For general questions, the FAQ page is also a useful starting point.

You may also review the Terms and Conditions for the full framework that governs your use of the w500 platform alongside this Privacy Policy.